Monday, May 08, 2006

Feedback framework

Steps in giving effective feedback

1. Cultivate constructive attitude
2. Focus on specific behavior
3. Focus on impact of behavior
4. Elicit feedback
5. Establish a dialogue about feedback

Steps in receiving feedback

1. Be specific about feedback
2. Be open to feedback
3. Summarize your understanding of the feedback
4. Share your reaction to the feedback

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